Privacy Policy
Last updated: November 25, 2025
Data Controller Information
Glimmerwick
Strøget 52
1550 København
Denmark
Email: info@glim-merwick.com
Phone: +4533144002
Our Commitment to Your Privacy
At Glimmerwick, we understand that your privacy matters. This Privacy Policy explains how we collect, use, protect, and handle your personal information when you interact with our game development services and website.
We are committed to protecting your personal data and respecting your privacy rights in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.
This policy applies to all visitors and users of our website and services. By using our website, you agree to the collection and use of information in accordance with this policy.
What Information We Collect
Information You Provide Directly
When you contact us or use our services, you may provide:
- Name and contact information (email address, phone number)
- Company name and business details
- Project requirements and specifications
- Communication preferences
- Any other information you choose to share with us
Information Collected Automatically
When you visit our website, we automatically collect certain information:
- IP address and browser type
- Device information and operating system
- Pages visited and time spent on our website
- Referring website and exit pages
- Cookie data and similar tracking technologies
Legal Basis for Processing
We process your personal data based on:
- Consent: When you explicitly agree to our processing activities
- Contract performance: To provide services you've requested
- Legitimate interests: To improve our services and website functionality
- Legal obligation: When required by law
Data Retention Periods
We retain your personal information for different periods depending on the type of data:
- Contact form submissions: 3 years from last contact
- Client project data: Duration of project plus 5 years
- Analytics data: 26 months
- Cookie data: As specified in our Cookie Policy
- Legal or regulatory requirements may require longer retention
How We Use Your Information
Service Delivery and Communication
We use your personal data to:
- Respond to your inquiries and provide information about our services
- Process and fulfill service requests
- Communicate about projects and deliverables
- Send important updates regarding our services
- Provide customer support and technical assistance
Website Improvement and Analytics
We analyze usage data to:
- Understand how visitors interact with our website
- Improve website functionality and user experience
- Identify technical issues and optimize performance
- Develop new features and services
- Generate aggregated statistics (no personal identification)
Marketing Communications
With your consent, we may:
- Send newsletters and updates about our services
- Share relevant game development insights and tips
- Inform you about new offerings and features
- Invite you to events or webinars
You can opt out of marketing communications at any time by contacting us or using the unsubscribe link in our emails.
Data Sharing with Third Parties
We may share your information with:
- Service providers: Companies that help us operate our website and deliver services (hosting, analytics, email services)
- Legal authorities: When required by law or to protect our legal rights
- Business transfers: In connection with a merger, acquisition, or sale of assets
We do not sell your personal data to third parties. All third-party service providers are contractually obligated to protect your data.
How We Protect Your Information
Security Measures
We implement comprehensive security measures to protect your personal data:
- SSL/TLS encryption for data transmission
- Secure servers with regular security updates
- Access controls limiting data access to authorized personnel
- Regular security audits and vulnerability assessments
- Employee training on data protection and security
Data Encryption and Storage
All personal data is encrypted both in transit and at rest. We use industry-standard encryption protocols to ensure that your information remains confidential. Data is stored on secure servers located within the European Union, ensuring GDPR compliance.
Access Controls and Monitoring
We maintain strict access controls to ensure that only authorized personnel can access personal data. All access is logged and monitored for unusual activity. Our team members are bound by confidentiality agreements.
Breach Notification Procedures
In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will notify you and the relevant supervisory authority within 72 hours, as required by GDPR. We will provide information about the nature of the breach and steps being taken to address it.
Your Privacy Rights
Under GDPR and applicable data protection laws, you have the following rights regarding your personal data:
Right to Access
You can request a copy of the personal data we hold about you. We will provide this information in a structured, commonly used format within 30 days of your request.
Right to Rectification
If your personal data is inaccurate or incomplete, you have the right to request corrections. We will update your information promptly upon verification.
Right to Erasure ('Right to be Forgotten')
You can request deletion of your personal data when it is no longer necessary for the purposes it was collected, or if you withdraw consent. Some data may need to be retained for legal compliance.
Right to Data Portability
You can request your personal data in a portable format to transfer to another service provider. We will provide data in CSV or JSON format as appropriate.
Right to Object
You can object to processing of your personal data for direct marketing purposes or when processing is based on legitimate interests. We will stop processing unless we have compelling legitimate grounds.
Right to Restrict Processing
You can request limitation of processing in certain circumstances, such as when accuracy is contested or processing is unlawful.
How to Exercise Your Rights
To exercise any of these rights, contact us at info@glim-merwick.com or call +4533144002. We will respond to your request within 30 days and may need to verify your identity before processing your request.
Your Rights and Opt-Out Instructions
You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:
- Avoid filling out contact forms, account registrations, or any data-submitting features
- Disable cookies through your browser settings (see our Cookie Policy for more details)
- Contact us directly to request the deletion of any previously shared personal data
We respect your privacy choices. If you would like us to delete your data, please reach out to us at the contact details provided on our Contact page. We will process your request promptly.
International Data Transfers
Your personal data is primarily stored and processed within the European Economic Area (EEA). If we need to transfer data outside the EEA, we ensure adequate protection through:
- Standard Contractual Clauses approved by the European Commission
- Adequacy decisions recognizing equivalent data protection
- Other appropriate safeguards as required by GDPR
Children's Privacy
Our website and services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately, and we will delete such information from our systems.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will notify you by:
- Posting the updated policy on this page with a new "Last updated" date
- Sending an email notification if you have provided your email address
- Displaying a prominent notice on our website
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
Questions and Complaints
If you have questions about this Privacy Policy or how we handle your personal data, please contact us:
Glimmerwick
Strøget 52, 1550 København, Denmark
Email: info@glim-merwick.com
Phone: +4533144002
If you believe we have not adequately addressed your concerns, you have the right to lodge a complaint with the Danish Data Protection Agency (Datatilsynet):
Datatilsynet
Carl Jacobsens Vej 35
2500 Valby, Denmark
Email: dt@datatilsynet.dk
Phone: +45 33 19 32 00